Refund Policy

Returns and Exchanges Policy

You may request a return or exchange within 7 calendar days from the date you receive your order. To qualify, the following conditions must be met:

  • The item must be returned in its original packaging;

  • The item must be unused and in the same condition as received;

  • All original tags, manuals, and accessories must be included.

⚠️ Please note: We do not accept exchanges due to incorrect sizing.
Product measurements are provided in centimeters to assist with accurate size selection. In accordance with EU consumer law, sellers are not legally required to accept returns or exchanges due to a change of mind related to size, color, model, or similar preferences.

IMPORTANT: Returns that do not meet these conditions will not be accepted.

How to Request a Return or Exchange

To start a return or exchange, please email us at suporte.fogueteofertas@gmail.com with the following details:

  • Product name

  • Order number

  • Email address used at checkout

  • Reason for return or exchange

  • A video clearly showing the defect, if applicable

Once we review and approve your request, we’ll provide the return address. After receiving and inspecting the returned item, we will refund the full product value and shipping fee (if applicable).

Refund Methods (Europe)

We process refunds using the same method used for the original payment. The options include:

  • Credit or Debit Card: Refunds may take up to 14 business days to appear in your account, depending on your bank or card issuer.

  • PayPal: Refunds are processed directly back to your PayPal account.

  • Klarna (or similar Buy Now, Pay Later services): Refunds follow the provider's terms and timelines.

  • SEPA Bank Transfer: If you paid via bank transfer, we’ll refund the same IBAN within 10 business days.

  • MB WAY (Portugal only): If your purchase was made via MB WAY, your refund will be sent to the same phone number/account used for the original transaction.

🌍 Important Delivery Notice

Our store ships exclusively within Europe. Orders placed for delivery outside the European territory will not be processed and will be automatically cancelled.